Refund policy

Return & Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with its original tags and packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at support@opulenze.store before sending any item. If your request is approved, we will provide return instructions and the correct return address. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@opulenze.store as soon as possible and include your order number plus clear photos or video. We will review the issue and provide an appropriate solution, such as a replacement or refund.

Exceptions and non-returnable items
For health, hygiene, and safety reasons, certain personal-care, intimate, opened, used, customized, perishable, or hazardous items may not be eligible for return. Gift cards are non-returnable. Contact us before purchasing if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

Return Shipping Costs

 Return shipping costs are the responsibility of the customer. Opulenze does not cover or reimburse return shipping fees. Original shipping costs are non-refundable

Refunds
We will notify you after we receive and inspect the return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@opulenze.store.

For all return and refund questions, contact support@opulenze.store.